Our economy delivery is Royal Mail, who pass your package onto your local postal service to be delivered in your country. eg. USPS

Extra charges are subject to VAT and Duties (where applicable) which are not shown on your Jules B invoice.  Find more information in our Restrictions & Taxes section below.

Our international priority deliveries are shipped between the world's biggest and reliable couriers - DPD, DHL and UPS. 

EUROPE

All products are shipped from the United Kingdom. The United Kingdom has now left the European Union and thus seen an end to the free trade agreement as we know it. This now means some of our customers within the EU will have duties and taxes to pay on top of their purchase, which are not part of your Jules B invoice and are to be paid by you upon entry of your destination country. To see this if you have extra charges you can use the table above 'Extra Charges'. If you your country says 'No' these countries are all fully inclusive so no extra charges will be incurred and the price paid on Jules B website is final.

REST OF THE WORLD

It is important to note that you may have to pay customs duties and taxes on the items you purchase and that these local fees are not included in your Jules B invoice. Jules B is unable to predict these charges and we recommend contacting your local importing office.

For international orders we use a combination of couriers including Royal Mail and DHL.

Our couriers ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. Jules B does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a location (eg shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.

If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return delivery charges.

Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.

To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.

For security reasons, customers may also be subjected to standard fraud prevention checks which could delay your order.

If you have any additional questions regarding delivery please contact us on +44 (0)191 211 2331.

Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that are awaiting dispatch it may be possible to cancel your order before it is dispatched.

Please contact us via telephone as soon as possible after placing the order. If your order has already been shipped please follow the instructions for a refund here.

If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return shipping charges.

• We do not deliver to PO Box and MPS addresses
• Please note that in some cases to clear parcels through customs we may require an EIN number
• No orders can be marked as gift

Please contact us at customercare@julesb.co.uk if you have any worries regarding duties, taxes and fees after speaking to your local tax office.