Returns & Exchanges

While we hope that you will love every purchase, if you are not completely satisfied with your goods, we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you contact Jules B within 14 days of receipt to acknowledge the return. You then need to return your item(s) within a further 14 days in a perfect, resalable condition with all labels and tags attached.

How to Return

1) Cut the return label out from the returns form and stick it on the outside of your parcel.

2) Package up your return and make sure it is fully enclosed.

3) Take the item/s to your local Post Office and send on a trackable economy service. Make sure you advise to the Post Office this is a return. The return cost is your responsibility.

4) Retain your postage receipt until your refund has been completed

Info

CLOTHING

The item must be in a perfect, resalable condition with all labels and tags attached as the way you received it.

FOOTWEAR

Must be tried on carpeted surfaces. Use our outer Jules B box when returning as to not damage the product box. Do not apply any labels or adhesive tape directly to the product box. Items mistreated this way will be rejected.

NON-RETURNABLE

Jules B cannot accept returns on lingerie, underwear, pierced earrings, swimwear and face masks for hygiene reasons.

ADDITIONAL

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.

GIFTS
If you receive a complimentary gift with your order(s) as part of a ‘gift with purchase’ promotion, you must return the gift to us with your item(s)

When will I receive my refund? >

Defective Items? >

If your item(s) is damaged or has a manufacturing fault we may be able to offer alternatives such as repair or exchanges. In most cases, you will need to return your item(s) for assessment by our returns department. If you are a UK customer, please return your product(s) using the Royal Mail returns service listed above. If you are a customer based outside of the UK, please contact our customer care team for return shipping instructions.

Goods are classified as faulty if they are received damaged, or where a genuine manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted.

Jules B cannot accept any responsibility for damaged items or where a fault occurs after a period of 6 months since purchase. In some cases, we may be able to resolve these matters with the manufacturer but we cannot make any guarantees and these matters will be dealt with on a case by case basis.

Once the item(s) is returned a member of our customer care team will inspect the item to determine the cause of the fault and whether you are entitled to a refund, exchange or repair. In some cases, we will have to liaise with the supplier directly.

Where possible faulty items will be repaired either by Jules B or by the manufacturer. Most manufacturer repairs usually take between 2-6 weeks depending on the fault, however, you will be advised of this should your item need to be repaired.

If an exchange is offered on a faulty item please be aware that we are only able to do so subject to availability. A full refund will only be offered if the item cannot be repaired or replaced within a reasonable length of time.

For information on all faulty items outside of our returns policy, please contact customercare@julesb.co.uk

Christmas Returns >

CAN’T FIND WHAT YOU’RE LOOKING FOR?

EMAIL US

Alternatively, you can call us during the hours (Monday - Friday 10:00-16:00 BST) on:

 T: +44 (0)191 2112331

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